Your privacy at 9dbb is our commitment
Complete and transparent information about how your personal data is collected, used, and kept secure — presented here in full.
This privacy policy explains how the 9dbb platform collects users' personal information, the purposes for which it is used, and how it is kept secure. Please read this policy in full before using our services. By using the site, you are considered to have agreed to the terms of this policy. This policy may be updated at any time, and your continued use of the site after any changes constitutes your acceptance of the new terms.
1. Types of Information Collected
9dbb may collect various types of information from you, divided into the following categories:
1.1 Information You Provide Directly
When you create an account on 9dbb or use our services, you provide the following information:
- Full name and date of birth (for age verification — only those aged 21+ may participate)
- Email address and contact details
- Documents required for identity verification (national ID card or passport details)
- Financial transaction details — such as bKash, Nagad, Rocket account numbers or bank account details
- Your preferred language and communication preferences
1.2 Automatically Collected Information
When you visit the 9dbb platform, certain information may be collected automatically through technical means:
- IP address and device identification details
- Browser type and operating system information
- Page visit history, session duration, and click data
- Information collected through cookies and similar tracking technologies
- Referral source (i.e., which site you came from before arriving at 9dbb)
1.3 Transaction and Gameplay Information
A detailed record of your deposits, withdrawals, and gameplay activity is maintained. This information is used to prevent manipulation, ensure accountability, and implement responsible gaming policies.
2. Purpose of Information Use
9dbb uses your information only for the following legitimate purposes:
- Account registration, identity verification, and age confirmation
- Processing financial transactions — deposits and withdrawals
- Ensuring platform security and preventing fraud
- Providing customer support — via live chat and email
- Managing responsible gaming tools and risk assessment
- Complying with applicable laws and regulations
- Improving the platform and enhancing the user experience
- Sending relevant promotional communications — if you have given your consent
We never sell or rent your personal information to third parties. However, certain information may be shared with approved partners for operational purposes — as explained in detail in the section below.
3. Information Sharing Policy
9dbb never provides user information to third parties for the purpose of selling it. However, limited information may be shared in the following circumstances:
3.1 Payment Processors
Information necessary to complete financial transactions is shared with bKash, Nagad, Rocket, and approved banking partners. Only the minimum information required to process the transaction is provided.
3.2 Technology and Service Partners
Certain operational information may be shared with game software providers and technology partners involved in running the platform. All such partners operate under strict confidentiality agreements.
3.3 Legal Obligations
If information must be disclosed to comply with a court order or applicable law, 9dbb will fulfill that legal obligation. In such cases, we will make every reasonable effort to notify the user, where permitted by law.
4. Cookie Policy
The 9dbb platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
4.1 Essential Cookies
These are essential for the core functions of the platform — such as maintaining your login state, session security, and saving language preferences. Without these cookies, the platform will not work properly.
4.2 Analytics and Statistics Cookies
These cookies help us understand how users are using the site, which pages are visited most, and where there is room for improvement. This information is analyzed in aggregate and is not used to identify any individual.
4.3 Cookie Controls
You can delete or block cookies by changing your browser settings. Please note that blocking essential cookies may cause some platform features to stop working correctly.
5. Data Security Measures
9dbb applies industry-standard technology and practices to protect your personal information:
- SSL Encryption: Our entire platform is secured with SSL/TLS encryption, which encrypts all data exchanged between you and our servers.
- Data Storage Security: Stored data is held in encrypted databases and can only be accessed by authorized personnel.
- Access Controls: Strict role-based access control is in place for accessing user data.
- Security Reviews: System vulnerabilities are identified and addressed through regular security testing and assessments.
- Payment Security: Financial transaction data is never stored directly on our servers — it is handled entirely within the secure environment of the payment processor.
While we take the highest protective measures, data transmission over the internet is not entirely risk-free. We therefore ask you to keep your account password secure and never share it with anyone.
6. Data Retention Period
9dbb retains your personal information only for as long as necessary. Generally:
- All profile information is retained for as long as the account remains active.
- Transaction records may be retained for a specified period after account closure in accordance with applicable law.
- Security and fraud-related information is retained as required by applicable law.
- Once the required period has ended, data is deleted securely.
7. Your Rights
As a user of the 9dbb platform, you have certain important rights:
You may request at any time to know what information we hold about you.
If any of your information is incorrect, you may request that it be corrected.
In certain circumstances, you may request that your information be deleted.
You have the full right to opt out of marketing communications.
The right to request your information in a structured, machine-readable format.
In certain circumstances, you may request that the processing of your information be restricted.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
8. Privacy of Minors
The 9dbb platform is intended only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Our identity verification process helps enforce this policy. If we become aware for any reason that information from a minor has been collected, we will immediately delete that information and close the associated account.
9. Third-Party Links and Services
The 9dbb platform integrates with third-party payment gateways and game software providers. These third parties have their own privacy policies, and their policies will apply when you use their services. We are not responsible for the privacy practices of third parties.
10. Changes to This Policy
9dbb reserves the right to update this privacy policy at any time. If significant changes are made, we will post a notice on the platform or notify you by registered email. Continued use of the platform after the updated policy is posted will be considered your acceptance of the new terms. We therefore recommend visiting this page regularly.
11. Contact
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through the platform
- Support Languages: Bengali and English
We will process your request as quickly as possible and remain committed to protecting your privacy at all times.
Play safely at 9dbb
Your information is secure, your transactions are encrypted. Log in now and enjoy your experience on a trusted platform.
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