Play responsibly —
stay safe at 9dbb
Gaming is for enjoyment — not stress. 9dbb provides safety tools such as deposit limits, time-out, and self-exclusion to help keep you protected.
Age limit and our commitment
9dbb believes that online betting and casino gaming is a form of entertainment for adults only. For this reason, the minimum age to participate on our platform is 21 years. Any attempt by a minor to open an account is strictly prohibited and immediately blocked.
We know that most players gamble for entertainment in a healthy way. However, for a small number of people, gambling can become a problem. 9dbb is committed to standing by those individuals — we provide effective tools and support to protect them.
Our safety tools
Deposit Limits
Set daily, weekly, or monthly deposit limits. Once a limit is set, it takes effect immediately. A 24-hour waiting period applies if you want to increase the limit.
Time-Out
Need a short break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours to 6 weeks. Login will be completely disabled during this period.
Self-Exclusion
Choose self-exclusion for a longer break. You can close your account for 6 months or permanently. During this time, 9dbb will not send you any promotional communications.
Gaming History
Your complete history of deposits, withdrawals, and bets is stored in your account. Review it regularly — it helps you stay aware of your own spending patterns.
Support Service
If you run into trouble, contact 9dbb's 24/7 live chat or email. Our support team is always ready to help in Bengali and English.
Minor Protection
Use parental control software on your device to prevent minors from gaining access. Always keep your account password private.
Warning signs of problem gambling
It is important to recognise when gaming is shifting from entertainment to a problem. If any of the following applies to you, contact 9dbb support or seek professional advice:
- A recurring urge to keep playing in order to win back money you have lost
- Using household money or savings to place bets
- Hiding your gambling from family or friends
- Feeling unable to stop gambling even when you want to
- Prioritising gambling over work, family, or sleep
- Taking on debt or borrowing money to gamble
- Turning to gambling to cope with anxiety or loneliness
Important to remember: Gambling is not a guaranteed way to earn money. Every bet carries the risk of loss, and the house edge remains in effect over the long term. Play only for entertainment — and only with money you can afford to lose without it affecting your daily life.
Core principles of safe betting: Only play within a set budget. Never place bets while under the influence of alcohol or when under emotional stress. Do not try to chase losses after a losing session — take a break instead.
Remember: Asking for help is not a sign of weakness — it takes courage. The 9dbb support team will assist you with complete confidentiality.
How to activate safety tools
Log in to your 9dbb account
Sign in to 9dbb with your username and password. Make sure you are using a secure, encrypted connection.
Go to account settings
Click your profile icon in the top right corner and look for the "Responsible Gaming" option.
Choose your preferred limit or break
Deposit limit, session time, time-out, or self-exclusion — activate whichever tool suits your needs.
Confirm
Save the change — it will take effect immediately. Lowering a limit applies right away; increasing a limit follows the 24-hour waiting rule.
Need help? Contact us directly
If you have trouble changing the settings yourself, reach out to 9dbb support via live chat or email ([email protected]) — our team is available 24/7.
9dbb's commitment to responsibility
Identity Verification
Age and identity verification is mandatory at registration. No one under 21 is permitted to open an account under any circumstances. We regularly re-verify account information.
Awareness Messaging
9dbb's advertisements and promotional materials always include age restriction and responsible gaming messages. We never target minors with advertising.
Staff Training
All of our support staff are specially trained to identify problem gambling and provide assistance. They will listen to you with sensitivity and care.
SSL Security
9dbb uses SSL encryption technology to keep your personal and financial information secure. Your privacy is our highest priority.
Questions and answers about responsible gaming
Need help? We are here for you
The 9dbb support team is available in Bengali 24 hours a day, 7 days a week. Play responsibly and keep entertainment as entertainment.
Log in to 9dbb More answers — FAQ